FAQ - Delivery and Returns

What delivery options do I have?

All of our delivery options are ‘signed for’ to ensure peace of mind, making  sure your delivery  arrives safely in your hands. 

We offer 3 delivery options: 

  1. UK Standard Delivery:  
    For Standard Delivery we use Royal Mail first class post, which takes 3-6 working days and costs £5 for all orders up to £90, above which shipping is free.

  2. UK Express (Next Day) Delivery:
    Express Delivery is £13. If you place your order before 1pm and opt for express delivery, it will arrive the following working day either by Royal Mail or courier.

  3. International Delivery
    For deliveries within Europe, the delivery charge is £15 (for all orders under £60) or £25 (for all orders over £60). For deliveries outside Europe, the delivery charge is £25 (for all orders under £60) or £40 (for all orders over £60). 

Delivery Type

Cost

Delivery Timings

UK Standard

£5

Free for all orders over £90

3 - 6 working days

UK Next Day

£13

Next working day (for orders before 1pm)

Europe (Outside UK)

£15 for all orders under £60

£25 for all orders over £60

Up to 10 working days

Outside Europe

£25 for all orders under £60

£40 for all orders over £60

Up to 10 working days



How soon can I expect my order?

UK Standard Delivery items usually arrive within 3-6 working days.  Express Delivery arrives the next day, as long as the order was placed before 1pm. If your order is being delivered outside of the UK, delivery time may vary. 

How can I track my order?

All our UK orders are sent on a trackable delivery service.  Once your order has been dispatched you will receive a tracking number via email and you will be able to view its journey to you!  

Can I send my order to someone as a gift?

We know THERAPIE products make great gifts, therefore if you are wanting to process an order for delivery to someone else directly, simply enter the recipients details at the shipping address box. If you would like further assistance please feel free to contact the THERAPIE Team. Contact details for the team can be found here. 

Why does my order need to be signed for? 

To give you peace of mind, we send out all of our packages as ‘signed for’ to stop any going astray! So please do make sure you provide the correct delivery address at the checkout. 

Do you deliver internationally? 

THERAPIE does deliver internationally! Please be advised that orders outside the UK and EU may be subject to import duties and local taxes which are levied when the delivery reaches the specified destination. Please note that the THERAPIE Team has no control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order and do also note that you must comply with all applicable laws and regulations of the country for which the products are destined (as we will not be liable for any breach by you of any such laws).

Do you offer a refund policy? 

THERAPIE hopes youll be satisfied with your purchase, but if for any reason youre not absolutely satisfied, we like to put things right as quickly as possible. We are unable to do exchanges or refunds for opened or used products. We are also unfortunately unable to refund postage and packing charges.

How do I return items to you?

Please return goods unopened and within 14 days with original packaging intact with a copy of the delivery note. If you need to send a return to us, please contact us and we will talk you through the process. 

Submission of incorrect information resulting in non-delivery will incur a re-delivery charge. (This does not affect your statutory rights). The goods should be sent to: 

THERAPIE Roques O'Neil
16 Telford Road
London
W10 5SH

Please feel free to get in touch with the THERAPIE team and they will be happy to answer any further questions! 

How will my refund be processed?

Refunds are processed within 14 days of receipt of returned goods, onto your original payment method.




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